BM661H - Behavioral Operations

Course Number & Title: BM661H – Behavioral Operations

L-T-P-C: 4-0-0-4

Course Content / Syllabus:

Introduction to behavioral operations management; Virtuous cycle of experimental learning; Managing and mismanaging process constraints and variability; Role of human behavior in scheduling; Service design and its behavioral implications; Group behavior and insights into simulating real world dynamics; Social integration in supply chain setting; Examining competitive supply chain team dynamics; Cross functional integration in supply chain management.

Books

Bendoly, E., van Wezel, W., & Bachrach, D. G., The handbook of behavioral operations management: Social and psychological dynamics in production and service settings, Oxford University Press, 2015.
Heizer, J., Render, B., Munson, C. and Sachan, A., Operations Management � Sustainability and Supply Chain Management, 12th Edition, Pearson, 2015.

References

Indian Institute of Technology Guwahati

Proposal for a New Course