Designerly ways of understanding audience and market: Ethnography, mood board, metaphors and analogies, systems thinking, product-service-systems design. Design Audit: framework and process. Design strategy formulation: In-house and outhouse teams for design; promoting design strategy; Client brief and design brief, Management of design project. role of �design� in various management domains viz. marketing, operations, finance, systems and human resource. Business Design: Business model canvas, pattern, design, strategy and process.