Professional Experience

A summary of my key roles, contributions, and professional development over the years.

Webel Logo

Webel (West Bengal Electronics Industry Development Corporation Limited)

Visiting Faculty

Part-Time

Feb 2024 – Feb 2024

Training on Cyber Hygiene
  • Delivered comprehensive training programs on cyber safety and security to various government employees.
  • Developed and maintained up-to-date training materials reflecting the latest cyber security trends and best practices.
  • Educated government employees on maintaining proper cyber hygiene to protect sensitive information.
  • Collaborated with government agencies to identify specific training needs and customized sessions accordingly.

Trainer, West Bengal Police

Engagement

Sep 2020 – Sep 2020

  • Conducted detailed training sessions on cyber crime, cyber safety, and basic investigative procedures.
  • Provided specialized instruction in cyber forensics, including the analysis of call data records.
  • Designed and implemented training modules to enhance the cyber crime fighting capabilities of police officers.
  • Assisted in developing protocols and best practices for effective cyber crime investigations.
  • Worked closely with law enforcement personnel to ensure the application of learned techniques in real-world scenarios.
ExaBee Logo

ExaBee Pvt. Ltd

Artificial Intelligence Consultant

Part-Time

Jan 2024 – Mar 2024

Building LLM based Application
  • Conducting research on various Large Language Models and comparing them.
  • Using OpenAI API to do basic tasks.
  • Using Hugging Face in the application.
Creating Training and Development Content
  • Creating Course Structure for various course Specializations.
  • Creating Basic training materials for Cyber Security.
  • Creating basic training materials for Machine Learning.
Wipro Logo

Wipro Ltd.

Senior Associate

Full-Time

Nov 2012 – Mar 2014

British Telecommunication Process
  • Managed a high volume of inbound calls from BT customers, delivering excellent customer service and support.
  • Provided technical assistance for BT internet and BT router issues, ensuring quick and accurate problem resolution.
  • Diagnosed and resolved issues related to PSTN networks, maintaining service quality and reliability.
  • Maintained detailed records of customer interactions and technical solutions, contributing to knowledge base improvements.
  • Consistently achieved high customer satisfaction scores and met performance targets.

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